Which of the following constitutes a prohibited practice in an insurance context?

The option that constitutes a prohibited practice in an insurance context is misleading clients about policy terms. This behavior directly violates ethical standards and regulations that govern insurance practices. Transparency and honesty are crucial in the insurance industry, as clients rely on accurate information to make informed decisions regarding their coverage. Misleading clients can lead to confusion, improper policy selection, or financial loss, and it undermines trust in the insurance system.

In contrast, collecting customer feedback and offering free consultations are common and acceptable practices that can enhance client relationships and improve service quality. Providing transparent information about coverage is essential and encouraged in building trust and ensuring that clients fully understand their policies.